Refund policy

Every Idle Form piece is made to order. We want you to feel good about yours. Idle Form is operated by ADB Studios LLC.

Damaged, defective or incorrect items

If your item arrives damaged, defective, misprinted or different from what you ordered, contact us as soon as possible and within 30 days of delivery through our Contact page. Include your order number, a description of the issue and clear photos of the item and affected area.

We will review your request and arrange a free replacement or a refund for a confirmed product or fulfillment problem. There is no replacement shipping charge. Please contact us before sending anything back; a physical return is normally not needed for these claims.

First-order fit promise

If the size you chose does not fit, we offer one free size replacement for one garment from your first Idle Form order. Contact us within 14 days of delivery with your order number, the garment and the size you would like instead.

The replacement must be the same design, garment style and color, in a different available size. This offer is limited to one garment and one size replacement per customer, and is a replacement offer rather than a cash refund. Idle Form covers the replacement garment and standard shipping. If the requested size is unavailable, we will discuss the available options with you before proceeding.

You do not need to send the original garment back for an approved fit replacement. You may keep it or pass it on. Please check the product size guide before choosing your replacement size.

Change of mind and other exchanges

Because each item is made to order, we do not offer change-of-mind returns, color or design exchanges, or size exchanges outside the first-order fit promise above, except where required by applicable law.

Missing packages and delivery issues

If your package has not arrived, contact us promptly and no later than 30 days after the estimated delivery date so we can investigate. If a package is returned because an address supplied at checkout was incorrect or delivery was unclaimed, we will explain any reshipping charge before you decide whether to proceed.

Refunds and getting help

When a refund is approved, we will confirm the amount and return it to your original payment method. Your bank or payment provider may take additional time to post it. For a confirmed product problem, the refund includes the affected item and its associated original shipping charge.

Start all requests through our Contact page. Idle Form handles customer support and refund decisions. Please do not send items to our production partner without instructions from us.

This policy does not limit your rights under applicable consumer protection laws.